Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs about Monopoly Dreams Melbourne

What kind of experience is Monopoly Dreams Melbourne?

It is a life-sized, interactive experience that brings the classic board game to life in a vibrant, engaging city.

Where is the attraction located?

Monopoly Dreams Melbourne is located on the Lower Ground Floor of Melbourne Central.

What are some of the key features of the attraction?

Visitors can explore a life-sized Monopoly City, Mr. Monopoly’s Mansion, a 4D cinema, and a museum of rare Monopoly memorabilia.

Can I get my own personalized property card?

Yes, the venue offers the unique opportunity for guests to create their own personalized property cards.

What is the recommended age for visitors?

Monopoly Dreams is designed to appeal to all ages, from young children to long-time fans of the game.

What is the recommended duration for a visit?

It is recommended to allow approximately 1.5 hours to fully enjoy the experience.

Are the on-site cafe and store accessible without a ticket?

Yes, the on-site café and retail store are freely accessible to the public without a ticket.

Can I earn real money inside the attraction?

You can earn Monopoly money throughout the experience, which can be redeemed for discounts at the gift shop and café.

Can I take photos inside the attraction?

Yes, there are numerous photo opportunities throughout the venue, including with the world’s largest Monopoly token.

Is the venue wheelchair accessible?

Yes, the entire venue is wheelchair and pram-friendly, with step-free access and lifts available.

Are assistance animals allowed inside?

Yes, accredited assistance animals are welcome inside the venue.

Is there a car park available?

Yes, there is a secure, undercover car park at Melbourne Central that is accessible via Lonsdale and La Trobe streets.